All claims must be done through the professional as they are the direct customer of BCS. Please have them reach out to us and we will try to remedy the situation as applicable.
Please be aware that once material is altered from the original purchased state, being fabrication, installation, etc., it will not be eligible for a claim. The in-trade professional reviews, approves, and signs-off on material upon pick-up. We highly recommend reviewing your material with your contractor in full PRIOR to any alterations.