Dear Valued Customers,

Best Cheer Stone, Inc. (BCS) and Anaheim Kitchen and Bath (AKB) will continually provide updates to keep you both informed and safe during these uncertain times as news continues to be provided around the Coronavirus (COVID-19). Please read this email thoroughly as we will be providing information on operational updates, how you can continue doing business with BCS & AKB, and how you can plan for your visit.


BCS and AKB will remain open and will continue to follow guidance from healthcare professionals including guidelines from the Center for Disease Control and Prevention and other healthcare professionals.

Updated Hours:

BCS Anaheim & AKB-
Monday-Friday
Showroom & Warehouse: 8AM-4PM (By Appointment Only)
Will-Call: 8AM-4PM

Saturdays
Showroom & Warehouse: 10AM-3PM (By Appointment Only)
Will-Call: 8AM-2PM

BCS North Hollywood-
Monday-Friday
Showroom & Warehouse: 8AM-4PM (By Appointment Only)
Will-Call: 8AM-4PM

Saturdays
Showroom & Warehouse: 10AM-3PM (By Appointment Only)
Will-Call: 9AM-2PM

Hours may change depending on health and safety recommendations as they develop.


Operational Updates:

BCS & AKB will be doing our social responsibility by limiting the amount of people doing business with us at any given time in compliance with mandates from the State of California to practice social distancing in hopes to limit the exposure of the Coronavirus (COVID-19) pandemic. These updates will be taken into effect immediately until further notice. Please read the following for updates:

  1. BCS & AKB Open to Trade Professionals ONLY

At this time, BCS & AKB will only be open to trade professionals including, but not limited to, contractors, fabricators, etc.

  1. If you are a trade professional working with a homeowner, have them review BCS & AKB products online prior to their visit.
  2. It will be required to accompany all homeowners when visiting the showroom to help the process of selection, payment, and pick-up.

 

  1. Appointments

AKB & BCS will only be seeing customers by APPOINTMENT ONLY. Walk-in customers will be turned away. We encourage you to call the office number at 714-399-1588 or reach your sales representative by cell/ text/ email to schedule an appointment.

  1. Showroom Capacity

BCS Anaheim & AKB: 30 people at any given time
BCS North Hollywood: 10 people at any given time
Once reached capacity, customers will be asked to wait outside or in their vehicles.

  1. Pick-Ups Available Through Text

As a temporary measure, we are allowing customers to text message BCS & AKB staff in order to receive their Release Forms to pass through the guard at the pick-up gate and go directly to the warehouse. For directions and more information, please click here.

  1. In order to pick up via text message, Orders must be PAID. You can find a credit card authorization form by clicking here and can be faxed OR emailed. DO NOT send Credit Card Authorization forms through text. Payments can also be made over phone by calling 714-399-1588.


Customer Information:

BCS and AKB are taking every precaution within our means to keep both employees and customers safe. We additionally ask that our customers do their part as we are all in this together.

If you are not feeling well, please consider visiting us on a different day when you are feeling well or send someone else to pick up in your place.


All of us here at BCS and AKB sincerely thank you for your support and understanding as we get through this together. Our hearts go out to everyone who has been affected by the Coronavirus pandemic and we wish you all health and safety.

Sincerely,

BCS & AKB Management