No return is acceptable after 30 days of original purchase.
Returns are inspected by our Customer Service Representative upon receipt; if the item is determined to have been installed or used in any way credit will not be given and the product can be returned to you at your cost. Special order returns will only be credited if the item is deemed to be defective upon return. After our returns department receives, inspects, and approves the return a refund will be issued to your credit/debit card less a restocking fee. It typically takes us approximately seven to ten business days to process a credit back to your credit card and 2-3 business days for the credit to appear on your statement.
The customer is responsible for any return shipping charges for any products that are not defective.
Items that can be Returned
- Merchandise that is being returned within the 30 day return period
- Merchandise that has not been removed from its original packaging
- Merchandise that has not been installed
Items that are Non-Returnable
- Merchandise that is used or shows signs of installation
- All special order merchandise
- Discontinued merchandise
- Parts or replacement parts
- Products $15 or less in value
A 25% restocking fee will be charged on all returned merchandise that is not defective. All defective merchandise may be returned within 30 days and is not subject to a restocking fee, so long as the defective merchandise is exchanged with a replacement.
Reasons for the Restocking Fee
- Administrative costs associated with processing & handling a return
- Product technical inspection and verification
- Re-boxing of merchandise to manufacturer’s standards
- Repair of packaging that is defaced with writing, marker or tape
- Cost recovery for products that have missing parts, instructions or packaging materials
- Cost of restocking the product and adding it to inventory levels
Return Policy Guidelines
- No product returns will be accepted more than 30 days after date of purchase.
- Special order items cannot be returned.
- We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to us then it is the customer’s responsibility to file a claim with the shipping company to recoup any damages.
- Please note that we are only able to process returns and refunds for items purchased from BEST CHEER STONE INC..
- All discontinued items and colors are non-refundable or non-returnable.
- We do not issue store credit. Items can be returned for a refund minus restocking fees and the original shipping cost incurred by BEST CHEER STONE INC..
- All returns must be over $15 in total value. Any return for $15 or less, will not be authorized.
- Products returned as defective but which, after inspection, are found not to be defective are subject to a 20% handling charge.
- If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
- No credit will be provided if a customer returns a product to us without an RA number or without setting up a return with us first.
- If a customer refuses goods that were to be delivered to them without going through our return process to obtain a Return Authorization (RA), then the customer will be responsible for both the return shipping charges and the original shipping costs incurred by BEST CHEER STONE INC.. BEST CHEER STONE INC. will also charge a 20% Handling Fee and treat the refused shipment as a general return as defined in this policy.